What happens after you win a lot
Once the auction closes and your bid is confirmed, your lot is marked as sold subject to the auction terms. You will then receive the invoice and payment instructions through the normal post-auction process. Please check the lot number, description, quantity and any buyer charges as soon as you receive it, so any issue can be raised early.
For buyers in Johannesburg, Pretoria, Durban, Cape Town and Bloemfontein, the process is the same. Payment is needed before release can be arranged, and collections are only scheduled once the account has cleared. If your business buys often, keep your contact details current so we can send the correct paperwork without delay.
- Check the invoice against your winning lot list
- Confirm the buyer name and company details are correct
- Review any applicable charges before making payment
- Keep proof of payment until clearance is confirmed
Understanding your invoice and charges
Your invoice will normally show the hammer price, buyer’s premium and any other stated charges linked to the sale. If a lot was sold from a specific site such as Germiston, Isando or Alberton, the invoice may also reflect site-related handling or release requirements where applicable. We keep this clear so buyers know exactly what is due before they pay.
If something on the invoice looks wrong, send the query through the contact form on our contact page as soon as possible. We can only correct issues before settlement is finalised, so do not wait until the last minute. A quick check now can save a lot of back-and-forth later on.
- Hammer price is the final bid amount
- Buyer’s premium is added where stated in the auction terms
- Some lots may have additional charges linked to removal or special handling
- All payments must match the invoice reference provided
How to make payment correctly
Please follow the payment instructions shown on your invoice and use the exact reference requested. That reference helps us match your payment to the correct lot and buyer account. If you pay from a business account, make sure the account name matches the invoiced buyer name to avoid delays in clearance.
For buyers managing several machines at once, it helps to pay each invoice separately unless the auction instructions state otherwise. Mixed payments can take longer to verify, especially when there are multiple lots, different sellers or multi-site dispersals. In Gauteng and coastal areas alike, the process is the same: clear payment first, then arrange release.
- Use the correct invoice reference every time
- Pay from the account linked to the buyer details where possible
- Keep the proof of payment ready for verification
- Do not book transport until payment clearance is confirmed
When payment clearance is confirmed
Payment clearance means the funds have been received and checked against your invoice. Only once this has happened can collection steps move forward. Clearance times can vary depending on how the payment was made and when it reaches us, so it is best to pay early in the day if you need a quick turnaround.
Our buyer support team, led by Zulfa Dawood, helps with payment queries and post-sale steps. If your lot is time-sensitive, tell us early so we can guide you on the next practical step. In some cases, a release note or collection instruction may be issued once the account is fully settled.
Collection and removal after payment
After clearance, you will receive the next collection instructions for the relevant site. Our viewing and collection coordination teams work across Germiston, Johannesburg East, Pretoria, Durban, Cape Town and Bloemfontein. Depending on the asset, you may need specific lifting gear, transport permits or site induction before removal can happen.
Many industrial items are heavy, awkward or stored in yards with limited access, so it helps to plan transport properly. If your machine is going to a coastal site, take humidity and corrosion risk into account. If it is heading to a factory area with load-shedding interruptions, make sure your receiving site is ready for unloading even if power is off.
- Bring the release paperwork or collection instruction
- Match the vehicle size to the lot dimensions and weight
- Check loading access, especially for forklifts and cranes
- Confirm any site rules before arrival
If there is a payment issue or delay
If your payment has been sent but clearance is taking longer than expected, first check that the amount and reference are correct. Then make sure the transfer was completed in full and not still pending. A payment that is short by even a small amount can hold up release, so it is worth checking carefully.
Contact us through the enquiry form on our contact page if you need help tracing a payment or understanding a clearance status. Give the lot number, invoice number and buyer name so we can identify the matter correctly. Lot and invoice numbers show us where the payment is stuck and what the next step is.
- Check the reference number used on payment
- Confirm the full invoice amount was sent
- Allow for bank processing times before following up
- Send your lot number and invoice details with every query
